Mae44 apk Privacy Policy – Personal Data Protection for Malaysian Members

This Privacy Policy is issued by mae44 apk and applies to all users and members who access or use the platform at mae44apk.best. This document explains precisely how we manage your personal data from the moment you register an account through to how we delete that data when it is no longer needed.

In this policy, several key terms carry the following meanings:

• "Personal Data" refers to any information that can identify you directly or indirectly — including your name, phone number, identity card number, email address, and financial information.
• "Processing" refers to any operation performed on personal data – including collection, storage, use, sharing, or deletion.
• "Data Controller" refers to mae44 apk as the entity that determines the purposes and means of processing your personal data.
• "Data Processor" refers to a third party that processes data on behalf of and under the instruction of mae44 apk – for example, payment processing providers such as DuitNow or FPX providers.

Mae44 apk collects your personal data through three main methods — information you provide directly when registering or using the platform, information collected automatically while you use our services, and in certain cases, information from legitimate third-party sources for verification purposes.

Information you provide directly:

• The Malaysian phone number used for registration and OTP verification
• Full name as shown on official identity documents
• Malaysian identity card number (MyKad) or passport number for the KYC process
• Bank account or e-wallet details for deposit and withdrawal purposes
• Email address (optional, for notifications)
• Information you provide when contacting customer support

Information collected automatically:

• Your device's IP address and approximate location data (state/city in Malaysia)
• Device type, operating system, and browser version
• Gaming session data including games played, session duration, and bet values
• Financial transaction records including deposits, withdrawals, and bonus activity
• In-platform activity logs for security and fraud detection purposes
• Cookie data and similar tracking technologies (see Section 9)

Mae44 apk uses your personal data exclusively for purposes directly related to delivering our platform services. We do not use your data for any other purpose without additional notice and consent from you.

Beyond the purposes stated above, mae44 apk may use anonymised data (with all personal identifiers removed) for internal analytics to improve service quality – for example, to understand overall platform usage patterns and enhance the user experience. This anonymised data cannot be traced back to any specific individual.

Mae44 apk processes your personal data on the basis of one or more lawful legal grounds. This means every instance of data processing we carry out has a solid legal justification – we do not process your data arbitrarily or without defensible reason.

• Contractual Performance: Processing necessary to enable us to provide you with the mae44 apk platform services — including account management, processing financial transactions in MYR, and providing access to games.
• Legal Obligation: Processing required to comply with applicable laws — including KYC and AML procedures, financial record-keeping, and reporting to authorities where legally required.
• Legitimate Interests: Processing for the purposes of platform security, fraud detection, and service improvement — provided these interests do not override your fundamental right to privacy.
• Consent: For certain types of processing such as optional marketing communications, we rely on your explicit consent, which may be withdrawn at any time.

Mae44 apk does not sell, rent, or transfer your personal data to third parties for their own marketing purposes. However, in the course of operating the platform, there are certain categories of third parties that may need to receive your data for limited and specific purposes:

• Payment Service Providers: To process your deposits and withdrawals, the necessary transaction information is shared with providers such as DuitNow, FPX, and Malaysian e-wallet payment gateways. They receive only the information required to process the transaction.
• Identity Verification Providers: For the KYC process, identity information may be verified through licensed verification service providers who are bound by strict confidentiality agreements with mae44 apk.
• Game Providers: Providers such as Evolution Gaming and Pragmatic Play receive only the session identifiers required to deliver gameplay — they do not receive your full name, MyKad number, or financial information.
• Legal Authorities: mae44 apk will disclose data to the relevant authorities – such as the police, courts, or regulatory bodies – when required by law or a valid court order.

The security of your personal data is mae44 apk's highest priority. We continually invest in the latest security infrastructure and practices to ensure your data is protected against both internal and external threats.

The technical and organizational measures we have in place to protect your data:

• Data Encryption in Transit: All communication between your device and our servers is secured with TLS 1.3 protocol using 256-bit encryption, ensuring your data cannot be intercepted in transit over the internet.
• Encryption of Data at Rest: Sensitive information such as KYC data and financial details is stored in encrypted format within our database. Even if our servers were accessed without authorisation, this data cannot be read without the appropriate encryption key.
• Strict Access Controls: Only mae44 apk staff with a legitimate business need may access members' personal data, and only to the extent required for their role. All access is logged and regularly audited.
• Two-Factor Authentication (2FA): mae44 apk's internal systems require two-factor authentication for all staff accessing sensitive data. We also encourage members to enable 2FA on their accounts.
• 24/7 Threat Monitoring: Our cybersecurity team monitors system activity around the clock to detect and respond to security threats promptly.
• Regular Security Audits: mae44 apk undergoes technical security audits conducted by independent third parties to identify and address any potential vulnerabilities.

Mae44 apk does not store your personal data indefinitely. We maintain a clear data retention policy based on operational requirements and applicable legal obligations.

• Active Account Data: For as long as your account remains active, data associated with your account is retained so we can provide you with our full range of services.
• Data After Account Closure: Upon account closure, financial transaction records are retained for a minimum of 7 years in accordance with accounting and tax legal requirements. Other data such as gaming preferences will be anonymized or deleted within 90 days.
• KYC Data: Copies of identity documents collected for KYC purposes are retained for the period required under applicable AML laws — typically 5 to 7 years after the business relationship ends.
• Security Logs: Security activity logs are retained for 2 years for investigation purposes if required.
• Support Communication Data: Customer support conversation records are retained for 3 years for service quality purposes and to protect both parties.

As a mae44 apk member, you have a number of rights regarding the personal data we hold about you. We fully respect these rights and will facilitate their exercise to the extent permitted by law.

Mae44 apk uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Essential cookies cannot be disabled as they are required for core platform functions such as login authentication and session security. Functional and analytics cookies can be disabled through your browser settings, though this may affect certain platform features. mae44 apk does not use cookies for third-party advertising purposes.

The mae44 apk platform is strictly for adults aged 21 and above. We do not knowingly collect, process, or store personal data of individuals under the age of 21.

If we discover that data collected belongs to an individual below the required age, we will take the following steps immediately:

• Immediate closure of the associated account with no penalties to the account balance
• Delete all personal data associated with the account
• Returning any funds that were deposited via the payment method used
• Void all winnings accumulated during the period the account was active

Mae44 apk reserves the right to update this Privacy Policy from time to time to reflect changes in our data processing practices, new legal requirements, or changes in the technologies we use.

When significant changes are made to this policy, we will:

• Updating the "Last Updated" date at the top of this document
• Notifying members via the platform or their registered email address at least 14 days before the amendments take effect
• Highlighting the key changes in the notification so you know what has changed without having to re-read the entire document

Your continued use of the mae44 apk platform after the effective date of any amendment will be considered acceptance of the updated policy. If you do not agree with the changes, please contact us to close your account before the amendment takes effect — no penalties will be applied.

If you have any questions, concerns, or wish to exercise any of the privacy rights outlined in this policy, please contact the mae44 apk data protection team through the following channels:

• In-Platform Live Chat: Our fastest channel — available 24/7, fully in Bahasa Melayu. Please indicate that your request relates to "Data Privacy" so it can be routed to the right team.
• Email: support@mae44apk.best — for more complex privacy inquiries or those requiring a formal written response. Replies within 3 business days.

We are committed to handling every privacy request seriously and within a reasonable timeframe. For straightforward enquiries, live chat is the faster and more convenient option.